Cancellation Policy

Clients are asked to maintain a valid credit card on file. Have no worries, your credit card information is secure and will not be charged unless there is a cancellation(s) or appointment change(s) less than 24hrs prior to your appointment start time.

Late Cancellation/No Show Conditions

All appointments cancelled within 24 hours will incur a credit charge equal to 50% of all services scheduled.

Late Cancellation

  • Not showing up to a scheduled appointment

  • Rescheduling an appointment within 24 hours

  • Canceling an appointment within 24 hours

Late Arrival

Wax That is entitled to charge 50% of any missed service due to late arrival.

Showing up 8 minutes or later is considered a late arrival. In this case, we cannot guarantee your appointment.  Since most appointments are allotted 20 minutes, an 8-minute tardy will not give our Specialists enough time to complete the service with the quality and care that you deserve. However, we encourage you to work with our front desk staff to see if we can offer some flexibility.

Declined Credit Cards

Credit cards expire and change overtime. We completely understand and ask that you update your credit card on file as changes occur. Our front desk staff will help to remind you upon your visits, but we ask that you make an effort to help us keep our records optimal.

If the credit card you have on file is declined after attempting to charge the 50% late cancellation fee, we will need the updated payment information in order to complete the charge. If the balance is not cleared before your next appointment request, you will be asked to pay the Cancellation Charge before we can schedule another service.